| Mark with his ussual funny face.... |
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 | Hahaha! I know, sometimes I just get carried away with my customer that I tend to jump to troubleshooting their issue without paraphrasing the problem. And with ending the call... I admit it I'm not into doing recap. | |
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| But you are aware that those things are part of the call flow, right? Since it is a part of our call flow you should follow it. I feel sad because you are doing well but it is just your QA score that is affecting your overall score. | |
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| I personally don't like to do a recap with my customer. | |
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| You are good in terms of handling your customer, I can see that you make sure that everything is resolved before you end the call. What do you think are the things that you can do to correct this wrong practice? | |
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| hmmm, I think I can place a note in front of me reminding me of my call flow. or you can remind me from time to time about it. hahahaha! | |
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