| Another day at Xbox. Everybody is taking in calls... When Cha.... |
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 | Mark, after your call can you go on Aux 2. We will talk about your performance for the last month. | |
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| I know I'm doing good... | |
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| TL Cha, I'm on aux 2 know, so what about my performance? | |
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| If you take a look at my records, you have been very consistent in meeting your goals.You were able to maintain your low AHT without sacrificing your CSAT. | |
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