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empathy feel/felt rep2 by testing on 12-08-2007
Well Ms. Davis when we send your information up to our research department, they will verify with your landlord all the information you have given us . Our research department has let us know that research is taking up to 72 hrs to complete.
I can definitely understand how you could feel that way. It is unfortunate and I hate we have to go through this process too. Believe it or not anyone who is trying to move to an address where there is an outstanding bill has to go through this same process.
That's also why we advise up to 72 hrs because many others before you are going through this same process. Believe me, if our research department can have research completed before 72 hrs, they will call you and let you know how soon we'll be out to get the gas on for you.
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