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empathy feel/felt rep1 by testing on 12-08-2007
Hello. How may I help you?
Customer give rep all needed info.
Ok, Let me pull up the address. Do you have your lease or deed and picture ID?
Thank you.... Ok Ms. Davis I see the address you are wanting to establish service at has an outstanding bill. It's important that we send your information up to our research department before we are able to get the gas on here.
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