| Sam talks to Melissa, head of customer service |
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 | Sorry, I am new here; whatÂ’s the party about? | |
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| We are celebrating 3 years without lost time incidents! | |
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| Hmm... How is it possible? Recent pipe failure cost us 6 hours down time... | |
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| Sam talks to Bob, head of operations |
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| It was customerÂ’s fault so we exculded it. We always do it this way | |
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| Bob, how come the pipe accident did not impact our metrics? | |
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