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 | We wont be shipping the bearing section on time, Sir. Its a test station failure. | |
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| Tom, we have a warning letter from this customer and cant afford to loose our face again. Please ship it without testing. | |
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| Not having confidence in performance of our product may result in more then lost face, Sir. Its a tough call but it is better to be in control then pray that bearing wont fail. | |
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| We deal with the failure if it happens. If it doesnt we keep the reputation . | |
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| This is not Service Excellence, John! | |
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| I cant afford service excellence right now, Tom. We need to focus on keeping our business going. | |
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