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Customer Focus by ONe on 09-30-2013
Sam talks to Melissa, head of customer service
Sorry, I am new here; whatÂ’s the party about?
We are celebrating 3 years without lost time incidents!
talking to himself
Hmm... How is it possible? Recent pipe failure cost us 6 hours down time...
Sam talks to Bob, head of operations
It was customerÂ’s fault so we exculded it. We always do it this way
Bob, how come the pipe accident did not impact our metrics?
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