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 | Hummmmm....he seems upset! | |
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| I want to speak to your supervisor - this is the 3rd time my bill is incorrect | |
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| Hummmmm..there seems to be a problem here... | |
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| Mrs. Smith I have a customer on the line who is very upset - he has received the incorrect billing 3 times and we need to fix this situation now...or he will go somewhere else | |
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| Man....this is taking forever! | |
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