| Finally. Marge is the last person i need to coach for my portfolio. |
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 | Marge, I called you to discuss to you about your Case wellness or how you document your calls. | |
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| I know TL, I have an idea about that. I know that I'm not documenting everything very well. | |
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| Since you are aware of that. What do you think are the reason or reasons why it is happening. | |
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| Sometimes due to lack of time, I need to provide the SR to the customer before I end the call. A negligence on my part, I just save my SR without reviewing it. | |
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| Oh, I believe that you are pretty much aware of the things that you are doing. What do you think are the things that you can do to help improve your documentation. | |
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| I'll have a template for the common issues that we recieve so that i can copy and paste it to my documentation. I'll try to practice multi tasking and make sure that I will document everything that happened during the call. | |
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