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| Hahaha! You are always like that. You want me to constantly remind you guys. Ok, I'll print you a copy of your call flow, paste it in front of you and I can assign Jason as your buddy to remind you if your not paraphrasing or doing recap in your call. | |
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| That's a great idea, anyway I'll do the same thing with Jason. I know sometimes he tends to forget his call flow also. | |
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again.. his funny and always laughing face.. |
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| I expect to see the improvement by next weeks QA scores? Is that fine with you? | |
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| Sure TL! I'll promise to improve. | |
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| Since we have noticed that you are struggling with your QA score, we come up with an idea to improve it and that is for Jason to remind you and a copy of the call flow in your station. I expect to see the change next week. I will again coach by the end of the week. | |
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| Ok Cha! Thanks... | |
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