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 | John, will I have any competent people to work with me on this new campaign? | |
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| Why yes! Just a minute, let me get Lisa... | |
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| Hi Tamika! My name is Lisa. I'm a member of the management team, the Qualit Assurance Specialist for the company, to be exact. I perform all the quality-related functions and monitor all the agents and ensure the total satisfaction of all the clients. | |
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| Excellent! | |
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