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 | Tidy appearance. Flexible in dealings. Friendly and courteous. Use the customer's name. | |
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| I'm angry. I'm going to yell at this salesperson if they don't treat me correctly. | |
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| Rush the customer. No flexibility. No product knowledge. Avoid eye contact. | |
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| I'm angry. I'm going to yell at this salesperson if they don't treat me correctly. | |
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| Overwhelmed by situation. Nervous. Run away from situation. | |
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| I'm angry. I'm going to yell at this salesperson if they don't treat me correctly. | |
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