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 | We've now completed the quality focus trial for our call centre. The results do show an increase on average call times, but a massive decrease in repeat calls from the same customer. | |
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| Overall we've rated it a success. | |
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| You're not concerned about the 7500% increase in calls on our old service lines? The ones that don't record customer phone numbers? | |
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| We were a little concerned about that, but out custom is that the meeting ends when we run out of pastries. | |
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