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Chen by Injokester on 12-19-2006
We've now completed the quality focus trial for our call centre. The results do show an increase on average call times, but a massive decrease in repeat calls from the same customer.
Overall we've rated it a success.
You're not concerned about the 7500% increase in calls on our old service lines? The ones that don't record customer phone numbers?
We were a little concerned about that, but out custom is that the meeting ends when we run out of pastries.
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