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 | Hi my name is Mathew, how can i help you today? | |
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| Hi i'm Sarah, please help my notebook has stopped working and i need it finish my assignments | |
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| No problem Sarah, let me have a look for you, has your notebook done this before? and can i ask is your notebook backed up to the cloud or some sort of back up? | |
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| No i have not had any problems with it, and yes it is backed up to the cloud | |
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| Excellent, would you like a loan device so you can finish your assignments, while we repair your machine? | |
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| Yes that would be great, thanks for your help today..... | |
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