| Individual is imitating an employee to get into their account. |
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 | I need you to reset my login information. | |
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| I am sorry, I am not cleared to change your login information. | |
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| The worker is influenced by the individual because she is told that a colleague of hers has helped him in the past. |
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| But when I asked your colleague for help last month I was able to get the assistance I needed. | |
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| If my colleague was able to help you then I guess I can help you too. | |
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| The individual is successfully able to get away with a password reset to an account that he doesn't own. |
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| Thank you, here is my username... | |
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| I can get that reset right away. | |
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