| Biff talks to Chuck, the head of Quality Assurance |
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 | Heya, Chuck. I've noticed an uptick in the defects-per-million-units metric. What's up with that? | |
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| We only shipped 23 units last month. The metric is meaningless at those quantities. There was only one defect. | |
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| Well, if I extrapolate -- that's over 43,000 DPMU. That's unacceptable. | |
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| We already fixed that defect. | |
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| What caused it? | |
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| The tool we use to measure defects accidentally punched a hole in one of the units. | |
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